Shipping & Tracking
IDX offers FREE worldwide shipping! We will start making your new shoes right away so you can receive them in 15 to 20 days. We only use internationally trusted carriers to deliver your purchase safely and speedily.
In some countries (mostly EU countries) VAT may apply when receiving your sneakers. Please contact your local post office to learn more.
REAL TIME TRACKING
All orders are trackable. You will receive a tracking link as soon as your order is dispatched. You can also access real time tracking information on your IDX account dashboard. To track your orders just login to your account, hover over your user name in right upper corner and click on My Orders in the drop-down menu. There you will find Track button for each order.
How you will receive your shoes may vary from country to country. In some countries custom duties may apply when picking up imported item in the local post office. In such case, once the shoes have arrived, local post office will notify you by phone or mail. For more details please contact the local post office.
Although, the average time it takes for your custom sneakers to reach you is 20 to 25 days we cannot guarantee the lead time. If your tracking information is not up to date or if shipment is late, don’t hesitate to get in touch at firstname.lastname@example.org (include your Order nr in email).